FAQ
IPTV questions, answered
Straight answers about how IPTV works, what it costs, how to set it up and what happens when something breaks. No question here is too basic. Still stuck? The contact page reaches a real person, not a form.
Start here
What is IPTV, and what is Xtreme HD IPTV Pro?
IPTV means television delivered over the internet instead of a cable or satellite connection. Xtreme HD IPTV Pro is a subscription streaming service that carries live TV channels from the UK, the US, Europe, the Middle East and beyond, plus films and box sets on demand, in HD, Full HD and 4K over your own internet connection. You watch through a standard IPTV app on devices you already own, with no dish, no box to buy and no engineer visit. Services in this market are run very differently from one another, and what a legitimate IPTV provider looks like sets out the signs worth checking.
What do I get when I order?
You receive your login details by email within minutes: an Xtream Codes server URL with a username and password, plus an M3U link for apps that use playlists. You enter them into an IPTV app on your device and start watching. Nothing is shipped to you.
How long does setup take?
About five minutes on most devices. Install a free player app, enter the login from your welcome email, and the channels load. Roku owners have an extra hurdle, which IPTV on Roku explains. If you get stuck, support will walk you through it live on WhatsApp.
Can I try before I pay?
Yes. The 24-hour IPTV free trial needs no card and includes the same channels and the same on demand library as a paid plan. Request it on the Free Trial page. While the trial runs, how to choose an IPTV provider lists the checks worth making before you pay anyone.
Money matters
How much does Xtreme HD IPTV Pro cost?
There are three IPTV subscription plans, from $29.99 for three months up to $89.99 for a full year. Every plan carries the same channels at the same quality, so the only difference is how long the term runs and what you pay per month. Full prices and a side-by-side comparison are on the Pricing page. For what the wider market charges, what IPTV actually costs sets out the normal price bands and the ones that are too low to be genuine.
How many devices can I use?
You can install your login on as many devices as you own. Every plan includes one active connection, which means one stream playing at a time. Extra connections for watching in more than one room can be added to any plan. Ask support and we will set one up.
Will my subscription renew automatically?
No. Each plan is a single payment for a fixed term, and there is no contract or lock-in. When your term ends, you choose whether to buy another.
What is the refund policy?
Refunds are available on the 6 month and 1 year plans. Ask within 2 days of paying and we refund your payment minus a 25% handling fee. The 3 month plan cannot be refunded, so please use the free trial first. Full details are on the Refund Policy page.
Nuts and bolts
What internet speed do I need?
We recommend at least 15 Mbps for steady Full HD and 25 Mbps or more for 4K. A wired connection to your TV device gives the steadiest results, but good Wi-Fi works well in most homes.
Why would a stream buffer, and how do I fix it?
IPTV buffering is almost always local: Wi-Fi congestion, an overloaded VPN server, or an app cache that needs clearing. Our anti-freeze servers hold streams steady on our side. See the fix-buffering guide on the Blog for a two-minute checklist.
Do you support the TV guide and catch-up?
Yes. A full 7-day TV guide is included for all major channels, and catch-up is available on popular channels so you can replay shows from the past few days.
Can I use a VPN?
Yes, Xtreme HD IPTV Pro works with major VPNs. Choose a nearby, fast VPN server. A distant or overloaded VPN server is a common cause of buffering.
When you need us
How do I contact support?
Message us any time through the Contact page, by email, or on WhatsApp. Real people answer, usually within minutes during the day, and stay with you until your channels are playing. You can also follow our WhatsApp channel, where we post maintenance and service notices before you need to ask.
A channel I want is missing. Can you add it?
Usually, yes. Send the channel name and country to support, and requested channels are added within a few days.
I have lost my login details. How do I get them back?
Contact support from the email address you ordered with, and we will resend your login details right away.
Answers are nice. Proof is better.
The free trial puts the whole service on your own TV, so you can check every answer above yourself. About five minutes to set up, no card anywhere.
Start free trial