We want you to be happy with Xtreme HD IPTV. This Refund Policy explains when you are eligible for a refund and how to request one. It forms part of our Terms of Service.
Last updated: 23 July 2026
1. Try before you buy
We want you to be fully satisfied with our service. Before subscribing, we encourage you to use our free trial to confirm that Xtreme HD IPTV meets your needs, and our support team is on hand to help resolve any technical difficulties in accessing or using your subscription.
2. Refund eligibility
- Refunds are only available for Xtreme HD IPTV subscriptions of 6 months or longer in duration.
- Subscriptions shorter than 6 months are not eligible for any refund.
- To request a refund, you must cancel your 6-month-or-longer subscription within 2 days of the original purchase date.
3. Requesting a refund
If your subscription meets the eligibility criteria above, you can request a refund of your purchase amount, less a 25% processing fee, within 2 days of the transaction. To request a refund:
- Cancel your eligible subscription within 2 days of purchase.
- Contact our support team at [email protected] (or on WhatsApp) and provide your account details and reason for cancellation.
- Our team will review your request and process any approved refund, less the 25% fee, within 3–5 business days.
4. Situations not eligible for a refund
- Subscriptions shorter than 6 months.
- Requests made more than 2 days after the original purchase date.
- Issues caused by your own internet connection, hardware or third-party apps.
- Refusal to follow reasonable troubleshooting steps from our support team.
- Violations of our Terms of Service, including account sharing or resale.
5. Processing time
Approved refunds, less the 25% processing fee, are issued to your original payment method within 3–5 business days of approval. Depending on your provider, it may take additional time for the funds to appear. Refunds of cryptocurrency payments are returned as the equivalent value at the time of refund.
6. Chargebacks
Please contact us before opening a dispute with your bank or payment provider — most issues can be resolved quickly and directly. Accounts with fraudulent chargebacks may be suspended.
7. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.